On this page Sue Colyer has presented a list of commonly asked questions and answers about her artwork, prints and originals. If your question is not listed below please contact me.
Yes you can buy my paintings online. Visit my shop page or just contact me if you need to find out more.
The very best way to hear about new work these days is simply to follow me on Instagram. There you can see works in progress and other previews.
Also, why not subscribe to my newsletters? Scroll down this page and pop in your name and email address and click Subscribe.
My prints and originals are all mounted ready to fit into standard ready made frames. If you would like to discuss framing options please contact me directly.
No – My images come from memories of places I know and love. Rather than a specific scene I paint a memory of the light, or the weather, or just my feelings about a place.
I use artist quality watercolours, mainly Winsor & Newton. My brushes get a lot of use in the way I paint so I am not too precious with the brushes I use.
The time it takes to complete a painting can depend on the paper used, the number of layers and the size of the original work. It can vary from 1-2 days to 1-2 weeks.
No I do not take commissions for paintings.
If you go on my events page you can see the different venues where I am exhibiting paintings and my artwork.
Or please feel free to contact me and arrange a visit to see what paintings I have available.
I have no formal training but I do have an appetite to experiment and push watercolours to the limit.
All prints are mounted to fit a standard ready made frame size as indicated on the options available. They are wrapped in a cello wrapping and then placed between cardboard and external wrapping. Prints are normally sent using Royal Mail Parcel Force service and postage costs are included in the online price.
No - deliveries can only be sent to a UK based postal address. We do not currently ship products worldwide.
Prints will be shipped within 5 working days using Royal Mail Parcel Force. Normally delivery time is 2-3 days.
Yes – The online price includes the cost of postage and Packaging.
Payments are taken through PayPal or you can contact Sue direct and arrange a BACS transfer. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.
In the unlikely event you have an issue with a print or an original sent to you, because of the nature of the items being sold on this website, we do need to make the following clear:
Since each Giclee Print / and or original is created to order, refunds for items can only be given on Print Orders if in the rare case there is a flaw in the picture or damage to the artwork. You need to provide us with evidence of such damage.
If the customer decides that the ordered print simply is the wrong size, it doesn't match their decor perfectly, or decides on a different piece of art, that is not the responsibility of Sue Colyer Art. Your order was made with your intent to keep it and was custom printed and stretched for you.
In all cases you need to contact me within 7 days of receipt to discuss any issues you may have experienced with your artwork, and I will do my best to help you resolve the issues.
Refunds and/or exchanges will be issued once the item(s) are returned within 14 days. Items should be returned in the original packaging (unless that packaging is damaged in which case the items should be packed in a manner that will ensure they are safely shipped back to me and please take photographic evidence). Prior to returning any items, please do contact me to advise. Refunds and/or exchanges will normally be issued within 5 working days assuming the package is returned with no damage.
Refunds and/or exchanges will be issued once the artwork is received back to the studio, is inspected, and is seen to be in the same pristine condition that it was in when it departed the studio. Return shipping costs will be the responsibility of the buyer. We regrettably cannot accept liability for any shipping loss, or damage of returned goods.